You have 30 days from receipt of the parcel to request a refund from our Customer Service department. After these 30 days, we do not accept returns or refunds. But don't worry! The date on which the return is taken into account is the date of your request to our Customer Service department.
It is possible to make a partial return if you found certain items more suitable for you than others, even if they are part of the same order.
To exercise the right of withdrawal, you must contact us via our support form. No refunds will be made without prior validation from our support service.
Although we will ask why (to improve ourselves and our products), you can do it without giving any reason.
To comply with the withdrawal period, it is sufficient for the communication regarding the exercise by you of this right to be sent before the corresponding period expires.
We ask you to be active in your exchanges with our customer agents. If you do not respond within 3 weeks, your request will be closed and you will have to re-open a new ticket. Reminders will be sent via email. If the new ticket is opened more than 30 days from the delivery date, you will have lost your right of withdrawal.
